SHIFT/CX Chatbot und Conversational Experiences Konferenz

The online conference Shift/CX Chatbot & Conversational Experiences is an interactive exchange of experience on the use of chatbots and conversational interfaces in customer service and marketing. The focus of the discussion is on optimising concepts, improving conversational (flow) design and highlighting success factors for project management.

The programme of the event includes international expert contributions on the current trend developments, various field reports from everyday project work on the use of chatbots & voicebots and additional supplementary expert and partner contributions with recommendations for project optimisation.