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Peter GentschPeter Gentsch
Peter GentschPeter Gentsch
  • Home
  • Speaker & Coach
    • about Peter
    • Awards & Honors
    • Achievements
    • Mergers &Acquisitions
    • Key Topics
  • Impressions
  • Publications
    • Books
    • Professional Articles / Press
    • Whitepapers
    • Lectures & Interviews
  • Generative AI
    • The New Kid on the Block – Short Introduction into Foundation Models
    • The Shooting Star: ChatGPT
    • ChatGPT & Co. as Stochastic Parrots: Is Everything Just Stolen?
    • Foundation-Models: Without the “Human in the Loop”?
    • Use und Business Cases for Foundation Models
    • There is no free (AI) lunch
    • Right Here – Right Now: How to Get Started
    • Conversational AI as a Game Changer for Search Engines?
    • ChatGPT & Co.: Job Killer or Job Booster?
    • Foundation-Models – the Market
    • Outlook: The Future of Foundation Models
  • Knowledge
    • Artificial Intelligence – How to get it done! 
    • Artificial intelligence as a business booster 
    • Artificial Intelligence: Framework and Use Cases
    • Process model with roadmap / maturity model
    • AI for marketing and communication
    • AI – the new creative!
    • Conversational Business / Conversational AI
    • Messenger intelligence
    • (Chat)Bots: types, functioning and best practice  
    • AI and Data-Driven Sales in SMEs
  • Events
  • Contact
  • English
    • Deutsch
Computer statt Callcenter

Computer statt Callcenter

Aug 23, 2023

Mai 30, 2023 Wer im Kundenservice noch einen persönlichen Ansprechpartner sucht, der ist von gestern. Inzwischen sprechen viele Kunden lieber mit einem Chatbot. Von Anna Sophie Kühne, Sonntagszeitung, 21.05.2023, WIRTSCHAFT (Wirtschaft), Seite 22 – Ausgabe D1 Wenn Vodafone einen Mitarbeiter...

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